Privacy Policy

Last updated: October 2025

1. Introduction

This Privacy Policy describes how RIG Pty Ltd (ABN 67 619 054 349) (“RIG”, “we”, “us”, or “our”) collects, uses and protects your personal information when you visit duchair.com.au (“Website”).

RIG Pty Ltd is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using this Website, you agree to the terms of this Privacy Policy.

2. About RIG Pty Ltd and the du brand

The du brand and the duchair.com.au Website are owned and operated by RIG Pty Ltd, an Australian-owned company based in Queensland, Australia.

The du chair and related products are designed and developed by RIG Pty Ltd and sold exclusively through our authorised retail partner, Systm (available at systm.au).

This Website is for brand and product information only. All transactions, orders and customer accounts are managed directly by Systm.

3. Personal information we collect

We collect limited personal information that helps us operate the Website, respond to enquiries, and improve user experience. This may include:

· Your name and contact details (such as email address or phone number) if you contact us directly

· Information you provide through forms or feedback submissions

· Technical data such as your IP address, browser type, device information and browsing behaviour on our Website

We only collect personal information when it is reasonably necessary for our business functions or activities.

4. How we use your information

We may use your personal information to:

· Respond to your questions, comments or requests

· Share updates or information about du, with your consent

· Analyse website usage to improve our content and performance

· Comply with legal obligations or protect our rights

We do not sell, rent or trade personal information to third parties.

We may share your personal information with:

· Systm, our exclusive Australian retail partner, if relevant to your enquiry or product interest

· Service providers that assist us in operating this Website (for example, web hosting, analytics, or communication platforms)

· Regulators or law enforcement agencies, if required by law

All third-party service providers are required to handle personal information in accordance with the Privacy Act 1988 (Cth).

6. Cookies and analytics

We use cookies and similar technologies to understand how visitors use our Website and to improve performance.
You can manage or disable cookies through your browser settings, though this may affect site functionality.

We may use analytics tools such as Google Analytics to collect anonymised information about site visits and behaviour.

7. Links to other websites

Our Website may contain links to other websites, including systm.au.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to read their privacy policies before providing personal information.

8. Data storage and security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

Personal information is stored securely, and access is restricted to authorised personnel only.
However, please note that no online platform is completely secure, and we cannot guarantee absolute security of data transmitted over the internet.

9. Access and correction

You may request access to, or correction of, the personal information we hold about you by contacting us at the details below.
We will respond to all requests in accordance with the Australian Privacy Principles.

10. Changes to this Privacy Policy

RIG Pty Ltd may update this Privacy Policy from time to time. The latest version will always be available on this page, with the “Last updated” date shown above.

11. Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:

RIG Pty Ltd (trading as du)
Email: hello@duchair.com.au
Phone: 1300 492 188
Registered Office: Queensland, Australia